Privacy policy
Last updated 18 October 2026
This explains what Didge keeps about you, why we keep it, who can see it and how to ask us for it back. It is written in plain words. We do not sell your personal information.
Who we are
Didge is run by Didge Group Pty Ltd, trading as Didge Life ("Didge", "we" and "us"). We handle personal information under the Privacy Act 1988 and the Australian Privacy Principles, and we follow them in everything below.
To ask about any of this, write to hello@didgelife.com.
If you join the list on this website
Didge is not open yet. If you put your email address in the box on our landing page, this is exactly what happens.
What we collect
- Your email address.
- When you agreed to launch emails, and which version of the wording ("By joining you agree to launch emails from Didge") you saw.
- Whether you entered the 6-digit code we emailed you, and when. You are on the list only once you have entered it.
- If you arrived by an invite link, which invite it was. This tells us where a sign-up came from. It is not a way to look up who invited whom.
The code
We email you a 6-digit code to check the address is yours. The code works for 15 minutes and once. If you ask for a new code, up to three recent codes work, so a second device does not cancel the first. Wrong tries are limited to 5, and we store codes only in scrambled form. The email is sent for us by Amazon Web Services.
What we do not collect
- No analytics and no advertising trackers.
- No cookies from this page.
- We do not store your internet address in readable form, or the page you came from, with your email.
When someone joins the list we keep a short-lived technical record, for 24 hours, to stop duplicate and abusive requests. It holds scrambled identifiers only, a hashed form of the network address and of the request, and then it is deleted. It is not added to your entry on the list and we do not use it for anything else.
Who can see the list
Only Didge staff who sign in to our admin console, and only in the owner and operations roles. The owner can also download the list and delete an address. Operations can see the list but cannot download or delete it. Every download and deletion is logged, and the log of a deletion does not keep the address.
What we use it for
To email you when Didge opens near you, and to understand roughly how many people are waiting and where they heard about us. You can ask us to take you off the list at any time, and every email we send about Didge will let you unsubscribe.
If you use the Didge app
What we collect
- Your name and email address, your password in scrambled form only, that you ticked "I am 16 or over", which version of the terms you accepted and your choice about emails. We do not ask for your date of birth.
- Your moments: the selfie, the view photo, and the place and time of each. Your contact card, if you make one, and your charities of choice.
- Bookings you make, and your payments and their receipts.
- If you report a problem or ask for help, what you send us, including any screenshot.
Photos
Your photos are yours. We store them so you can see them in your Story, and so you can download them. A selfie is just a photo. We never match your face to anything, and Didge has no face recognition.
Location
The app uses your location while it is open, to show places near you and to check you are inside a place's circle when you collect a moment. It never reads your location in the background. We do not keep your exact position. A custom moment stores the pin you set rounded to about 11 metres, and the nearest town, so we can show it on your map. The map picture for it is stored encrypted. Looking around Didge as a guest is free and needs no account, and nothing you do as a guest is kept with your name.
Payments
Payments are handled by Stripe. Your card details go to Stripe and are never stored by Didge. We keep a record of what you paid, when, and for what, because we need it to give you a receipt and to keep our financial records.
Real Ones
Real Ones are people you choose to collect with. If you share your contact card with a Real One, they see the fields you chose to share, and you can take them back whenever you like. A moment someone collects with you keeps the details you had shared at that time.
Charities and operators
Charities and the places listed on Didge see totals, not you.
What we use it for
- To run your account and show you your moments.
- To take payments and give you receipts.
- To keep Didge safe, and to follow the law and our financial record-keeping duties.
- To email you about your account, such as confirming your address or resetting your password. We send these even if you chose not to get other emails from Didge.
- To send you emails about Didge that are not about your account, only if you said yes. You can change that choice in Settings.
We do not sell your personal information.
Service providers and overseas
We use Amazon Web Services to host Didge and to send email, and Stripe to take payments. Some of these providers handle information outside Australia, including in the United States. We choose providers that protect information to a standard we are comfortable with, and we give them only what they need to do their job.
How long we keep it and how we protect it
We keep your waitlist entry until you ask us to delete it, or until we no longer need it to tell you about Didge. We keep your account and moments while your account stays open. When you close your account we delete what we do not have to keep. Financial records are kept for 7 years, as the law requires.
Information is held on secured servers, passwords are stored only in scrambled form, and only the staff who need it can reach it. If we ever have a data breach that is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner.
Your rights
You can ask for a copy of the information we hold about you, ask us to correct it, or ask us to delete it. In the app you can download your data, correct it, delete a photo or close your account yourself, whenever you like. For the waitlist, or for anything you cannot do in the app, write to hello@didgelife.com from the address you want dealt with. We may need to check it is you before we act. There is no charge to ask.
Children
You must be 16 or over to have a Didge account, and the waitlist is for people 16 or over too. If we learn that an account belongs to someone under 16 we may close it. If you think a child has given us their details, write to us and we will delete them.
Questions and complaints
If you have a question or a complaint about how we have handled your information, write to hello@didgelife.com. We will reply in writing. If you are not happy with our answer, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
When we change this policy we change the date at the top of this page. If a change affects how we use what you have already given us, we will email you first.